Privacy Policy for Comwizard Systems’ WhatsApp Banking Service

 

Effective Date: 18/08/2025

This Privacy Policy outlines how Comwizard Systems collects, uses, stores, and protects your personal data and sensitive personal data when you use our official WhatsApp Banking service. By opting in and using our service, you agree to the terms of this policy.

 

1. Introduction

 

Our WhatsApp Banking service is provided to give you a convenient, secure, and instant way to access banking services. We are committed to protecting your privacy and ensuring the security of your financial information in compliance with all applicable laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and the guidelines issued by the Reserve Bank of India (RBI).

 

2. Information We Collect

 

When you use our WhatsApp Banking service, we may collect the following information:

• Registration Information: To activate the service, we collect your mobile number, which must be registered with your bank account.
• Account and Transaction Information: When you make a request, our chatbot processes your account balance, transaction history, and other financial data as necessary to fulfill your request.
• Messages and Interactions: We securely store your chat interactions with our chatbot to provide service, resolve queries, and for audit and compliance purposes. We do not store the content of your messages on our systems unless required for service fulfillment, and this data is protected by WhatsApp’s end-to-end encryption while in transit.
• Device and Technical Data: We may collect non-personal data such as the date and time of your interactions, the type of requests you make, and your interaction patterns to improve service performance.

We will NEVER ask for Sensitive Personal Data or Information (SPDI) such as your ATM PIN, Credit/Debit Card CVV/CVC, or OTP (One-Time Password) via the WhatsApp service. Any request for such information should be treated as fraudulent.

 

3. How We Use Your Information

 

Your personal and financial information is used solely for the following purposes:

• Service Provision: To provide and manage the WhatsApp Banking services you have requested, such as balance checks, mini-statements, and other services.
• Customer Support: To address your inquiries, complaints, and service requests.
• Security and Fraud Prevention: To monitor for and prevent fraudulent activities, unauthorized access, and to ensure the security and integrity of your account.
• Compliance and Legal Obligations: To comply with legal requirements, regulatory directives (e.g., from the RBI or UIDAI), court orders, and to assist in the investigation of crimes.
• Service Improvement: To analyze usage data to enhance our service, develop new features, and improve the chatbot’s efficiency and accuracy.
• Marketing (with consent): With your explicit and clear consent, we may send you information about new products, services, or special offers. You have the right to withdraw this consent at any time.

 

4. Consent and Opt-In

 

According to the DPDP Act, your consent must be “free, specific, informed, unconditional and unambiguous with a clear affirmative action.” By sending the initial message to opt in to our service, you provide your consent for us to process your personal data for the specified banking purposes.

You have the right to withdraw your consent at any time by sending “STOP” or a similar command to our official WhatsApp number. Upon withdrawal, we will cease all communications and processing of your data for this service, subject to our legal and regulatory obligations for data retention.

 

5. Data Storage, Security, and Retention

 

• Security: We maintain robust physical, electronic, and procedural safeguards in compliance with RBI guidelines to protect your information from unauthorized access, use, or disclosure.
• Data Encryption: All communications on the WhatsApp platform are secured with end-to-end encryption. Our internal systems also use encryption and strict access controls to protect your data.
• Data Retention: We will retain your personal data for as long as necessary to fulfill the purpose for which it was collected, and to comply with our legal and regulatory obligations, which may include a minimum retention period for financial records as mandated by the RBI.

 

6. Disclosure of Information

 

We will not disclose your personal data to any third party, except in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers (e.g., technology vendors, data analytics companies) who assist us in providing the WhatsApp Banking service. These providers are bound by confidentiality agreements and are only permitted to use the information for the specific purposes we have authorized.
• Legal and Regulatory Requirements: We may disclose your data to government authorities, law enforcement agencies, or other bodies as required by law or to comply with regulatory directives.

 

7. Your Rights

 

Under the DPDP Act, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a summary of the personal data we hold about you.
• Right to Correction/Update: You have the right to request the correction or updating of any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request the deletion of your personal data, subject to any legal or regulatory retention requirements.
• Right to Grievance Redressal: You have the right to a clear and accessible grievance redressal mechanism.

To exercise any of these rights, please contact our Grievance Officer at the details provided below.

 

8. Grievance Redressal

 

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact our designated Grievance Officer:

• Name: Mr. Pradeep Bhatia
• Designation: CEO at Comwizard Systems
• Email: support@comwizard.in
• Phone: +91 9820069599

We are committed to addressing your concerns promptly and in accordance with legal requirements.

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